SAP SOLMAN

10 hours

SAP Solution Manager(SolMan) is a module of SAP that provides functionalities like integrated content, methodologies, tools etc. to implement, operate, monitor and support an enterprise’s SAP solution.  SAP solution manager manages the SAP and Non-SAP solutions in the IT landscapes of an organization. It supports the underlying IT infrastructure and business processes. It is a powerful tool for SAP Basis administrators.

  • Course completion certificate
  • Mode of Study – Online Self Learning
  • 24/7 support
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SAP SOLMAN Course Content

  • SAP Solution Manager Overview
  • Installation Overview
  • Customizing SAP Solution Manager
  • IMG structure (Basic and Optional Settings)
  • Solution Monitoring
  • System Monitoring
  • Business Process Monitoring
  • Service Desk
  • Service Desk Reporting
  • Message Processing
  • Service Delivery
  • Service Plan
  • Issue tracking
  • Maintenance Optimization
  • Early Watch Alert Reporting
  • Service Level Reporting
  • Solution Reporting
  • Service Reporting
  • Availability Reporting
  • System Administration Reporting
  • Solution Manager Diagnostics
  • Change Request Management
  • SAP Solution Manager – Short overview
  • SAP Solution Manager Service Desk – Basics
  • Master data – Short overview
  • Business-Process ”Service Desk Message”
  • Create a message
  • Process a messages
  • Customizing of processes
  • Reporting and monitoring
  • Service Desk: additional functions
  • Service contract and SLA
  • IC Web Client
  • ICSS
  • Solution data base
  • Interfaces to other helpdesk tools
  • Roles
  • The SAP Solution Manager Concept
  • Overview Change Request Management
  • Projects and Release Management
  • Projects and Change Requests
  • Regular Corrections: Process
  • Urgent Corrections: Process
  • Administration and Test Messages
  • Security Concept and Object Locking
  • Change Request Reporting
  • Managing/Extending Task Lists
  • Change Request Troubleshooting

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