Salesforce Administration Certification Course

Salesforce Admins are high in Demand and by learning from this course you will be able to Pass Salesforce Administrator Certification Exam very easily and get a job that pays very well.

Below are the topics we covered in this course :

  • Salesforce Terminology and Icons.

  • How Salesforce Organizes the data.

  • Salesforce App,Standard Objects and Custom Objects.

  • Creating and Managing Users.

  • Salesforce OWD and Security features like Object level Access,

  • Permission Sets, Record Access, Record Access Via Sharing Rules and Record Types.

  • How Sales Process works in Salesforce?

  • Data Management using Data Loader & Workflow Automation.

  • Reports and Dashboards and Much more !!!

lIFETIME ACCESS

INR 999

Salesforce Administrator Certification Course

 

Introduction & Course Overview

 

What is Salesforce?

 

How Salesforce Organizes The Data

 

How to Signup for a free Salesforce Developer edition license

 

Salesforce Terminology & Basic Navigation

 

Organization Setup Overview

 

User Setup in Salesforce

 

 

Salesforce Applications/Standard Objects/Custom Objects

 

What is Salesforce Application?

 

What are Objects in Salesforce?

 

Salesforce Standard Objects/Custom Objects/Custom Fields

 

Types of Object Relationships in Salesforce

 

Student’s Mandatory Practice Tasks

 

 

Salesforce Security Features/Visibility and Data Access

 

Different Layers of access control in Salesforce

 

Setting up Organization Level Access

 

Object Level Access

 

Organization Wide Defaults (OWDs)

 

Roles & Role Hierarchy

 

Record Access Via Sharing Rules

 

Record Types

 

How to create Field Dependency

 

Creating & Assigning Permission Sets

 

 

Salesforce Automation & Data Management

 

How to Create WorkFlows?

 

Data Management Using Data loader

 

Data Import Wizard

 

Workbench for Data Management

 

Data Management Tips

 

 

Salesforce Sales Process

 

Sales Process Overview

 

Campaign Management

 

Lead Management

 

Web to Lead Process

 

Opportunity management & Price book

 

 

Salesforce SERVICE & SUPPORT Process

 

Introduction

 

Case Management

 

Email to Case

 

Web to Case

 

Solution Management

 

Salesforce Communities

 

Salesforce Communities Study Guide

 

 

Salesforce Reports & Dashboards

 

Tabular Report

 

Summary Report

 

How to Add Chart to your Report

 

How to use Bucket Fields

 

Matrix Report

 

Joined Report

 

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