SAP SOLMAN

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*Lifetime Access.
*Course completion certificate, Certification documents and materials, interview questions and job assistance included.

SAP SOLMAN Duration of Course:

6 hours

SAP SOLMAN Topics Covered are:

• SAP Solution Manager Overview
• Installation Overview
• Customizing SAP Solution Manager
• IMG structure (Basic and Optional Settings)
• Solution Monitoring
• System Monitoring
• Business Process Monitoring
• Service Desk
• Service Desk Reporting
• Message Processing
• Service Delivery
• Service Plan
• Issue tracking
• Maintenance Optimization
• Early Watch Alert Reporting
• Service Level Reporting
• Solution Reporting
• Service Reporting
• Availability Reporting
• System Administration Reporting
• Solution Manager Diagnostics
• Change Request Management
• SAP Solution Manager – Short overview
• SAP Solution Manager Service Desk – Basics
• Master data – Short overview
• Business-Process ”Service Desk Message”
• Create a message
• Process a messages
• Customizing of processes
• Reporting and monitoring
• Service Desk: additional functions
• Service contract and SLA
• IC Web Client
• ICSS
• Solution data base
• Interfaces to other helpdesk tools
• Roles
• The SAP Solution Manager Concept
• Overview Change Request Management
• Projects and Release Management
• Projects and Change Requests
• Regular Corrections: Process
• Urgent Corrections: Process
• Administration and Test Messages
• Security Concept and Object Locking
• Change Request Reporting
• Managing/Extending Task Lists
• Change Request Troubleshooting