SAP CRM FUNCTIONAL
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SAP CRM FUNCTIONAL TRAINING

Instructors :

*Lifetime Access.
*Course completion certificate, Certification documents and materials, interview questions and job assistance included.        SAP CRM FUNCTIONAL TRAINING

SAP CRM FUNCTIONAL Duration of Course:        SAP CRM FUNCTIONAL TRAINING

50+ hours

SAP CRM FUNCTIONAL Topics Covered are:          SAP CRM FUNCTIONAL TRAINING

1. Introduction

  • Introduction on ERP
  • Introduction on SAP
  • Introduction on CRM

2. CRM Concepts

  • CRM Business Partners
  • Creation of BP (Business partners) on Category
  • Basic Settings (Field grouping, No range etc.)
  • BP Grouping
  • BP Relationships
  • Visual Configuration Tools

3. Organization Model

  • OM Concepts
  • CRM Organizational Model
  • Organizational Data Determination

4. Territory Management

  • Territory Management
  • Hierarchy Levels, Hierarchy ID,
  • Assigning employee to Hierarchy

5. Product Master

  • Product types
  • Creation of Hierarchies and Categories
  • Creation of Attributes, Set types

6. Activity Management

  • Business Activities /Task
  • Activity monitor

7. Basic functions

  • Partner Processing
  • Access sequence,
  • Partner determination procedure

8. Sales Transaction

  • Enquiries & Quotations
  • Sales Order
  • Customizing Sales Transactions
  • Sales Order scenario in CRM & R/3

9. Data Flow

  • Data Flow in Business Transactions
  • Copy Control
  • Item category determination

10. Marketing Management

  • Marketing plan Campaign management
  • B P Segmentation
  • Define Marketing Attributes and Attribute Sets
  • Create Data and Sample Source
  • Profile Set Details
  • Product Proposal
  • Personalized Mail forms
  • External List Management
  • Allocation Planning
  • Assigning Target group to channel
  • Campaign Execution

11. Lead Management

  • Questionnaire/Evaluation for leads
  • Qualification level for leads
  • Origin, Priority, Group

12. Sales Opportunity Management

  • Customizing Opportunities
  • Sales cycle, Phases
  • Origin, Group, Priority

13. Service

  • Service organization
  • Service cycle
  • Service Order
  • Service Confirmation
  • Complaints and Returns
  • Warranty management

14. CRM Contact Channels

  • CIC (Customer Interaction Center)
  • Frame work & Title Hidden Components,
  • Visible Components
  • Action Box settings, Remainder scripting
  • Interactive scripting
  • ASAP Methodology
  • System Landscape
  • Middleware and Updates
  • Version updates
  • Features & Advantages
  • Screen changes

15. Terminology

  • Web UI (User Interface)
  • Business Roles & Work Centers
  • Logical links/Direct links
  • Role Config keys
  • PFCG Roles
  • Navigation bar profile etc.

Go to Courses Page – https://knowasap.com/courses/

Lessons Sample lesson

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Top Student Reviews

  1. By Ram on August 13, 2018
    got job offers..thanks knowasap!!!!