Ch 1. Human Resource Operations

Lesson 1 – Human Resource Management: Definition, Objectives & Responsibilities
Lesson 2 – The Internal Structure of an HR Department
Lesson 3 – External Factors Impacting HRM
Lesson 4 – Types of Employee Classification
Lesson 5 – Human Resource Management vs. Personnel Management
Lesson 6 – Human Resources: Organizational Vision, Mission & Values
Lesson 7 – Aligning HRM and Organizational Strategy
Lesson 8 – The Role of HR in Organizational Branding
Lesson 9 – Developing & Maintaining an HR Budget
Lesson 10 – Human Resource Planning: Definition & Process
Lesson 11 – Human Resource Policies & Procedures

Ch 2. Human Resource Metrics

Lesson 1 – Five Phases of Strategic Human Resource Metrics Analytics
Lesson 2 – Strategic Human Resource Metrics: Human Capital
Lesson 3 – Strategic Human Resource Metrics: Recruitment & Hiring
Lesson 4 – Strategic Human Resource Metrics: Retention & Turnover
Lesson 5 – Strategic Human Resource Metrics: Labor & Revenues
Lesson 6 – Strategic Human Resource Metrics: Employee Benefits
Lesson 7 – Strategic Human Resource Metrics: Training Programs
Lesson 8 – Strategic Human Resource Metrics: Safety & Workers’ Compensation
Lesson 9 – Strategic Human Resource Metrics: Employee Satisfaction
Lesson 10 – Strategic Human Resource Metrics: Production & Sales

Ch 3. HR Data Tools & Collection

Lesson 1 – Strategies for Choosing a Data Collection Technique
Lesson 2 – How to Construct Graphs from Data
Lesson 3 – Application Software for Personal, Enterprise & Workgroup Objectives
Lesson 4 – Database and Spreadsheet Software: Excel, Access, dBase & Lotus 1-2-3
Lesson 5 – Presentation Software & Graphic Suites: Purpose & Examples

Ch 4. Business Records Management

Lesson 1 – Records Management Basics: Terminology & Examples
Lesson 2 – Records Management Process in Organizations
Lesson 3 – Records Life Cycle: Definition & Stages
Lesson 4 – Business Records Classification & Categories
Lesson 5 – Physical & Electronic Records Management
Lesson 6 – Maintaining Record Confidentiality

Ch 5. Technology & Information Systems for Human Resources

Lesson 1 – Human Resources: Service Delivery Tools
Lesson 2 – Human Resource Information Systems: Definition, Types & Examples
Lesson 3 – Human Resource Information Systems: Costs & Benefits to Employees, HR and Organizations

Ch 6. Job Design & Performance Metrics

Lesson 1 – Job Design: Definition and Purpose
Lesson 2 – Empowerment and Job Design
Lesson 3 – Types of Job Redesign: Job Enrichment, Enlargement & Rotation
Lesson 4 – Reengineering Jobs for Continuous Improvement
Lesson 5 – The Importance of Job Specifications, Job Descriptions, and Position Descriptions
Lesson 6 – Four Methods of Job Evaluation: Ranking, Classification, Point & Factor Comparison
Lesson 7 – Job Sharing: Definition, Advantages & Disadvantages
Lesson 8 – Analysis & Design in Performance Standardization

Ch 7. Workplace Organizational Structure

Lesson 1 – Organizational Design and Structure
Lesson 2 – Types of Traditional Organizational Designs: Simple, Functional & Divisional Designs
Lesson 3 – Types of Contemporary Organizational Designs: Matrix, Team & Network Designs
Lesson 4 – Strategy and Organizational Structure
Lesson 5 – What Are Organizational Goals? – Definition, Types & Examples
Lesson 6 – What is Organizational Culture? – Definition & Characteristics

Ch 8. Functions & Types of Business Management

Lesson 1 – Four Functions of Management: Planning, Organizing, Leading & Controlling
Lesson 2 – Operations Management: Definition & Fundamentals
Lesson 3 – Sales Management: Definition & Function
Lesson 4 – The Functions of Marketing Management
Lesson 5 – What is Data Management? – Definition & Tools

Ch 9. Workplace Communication Techniques

Lesson 1 – Why Communication Matters in the Workplace
Lesson 2 – Elements of Effective Communication in the Workplace
Lesson 3 – The Communication Process
Lesson 4 – Organizational Communication
Lesson 5 – Choosing Your Channel of Communication: Oral, Written, Visual & Electronic
Lesson 6 – What Are Cultural Barriers to Communication in the Workplace? – Definition & Examples

Ch 10. Hiring, Recruiting & Outsourcing for Human Resources

Lesson 1 – Human Resource Management: Hiring and Staffing
Lesson 2 – The Hiring Process: How Human Resource Managers Recruit and Hire Employees
Lesson 3 – Using Recruitment Events to Reach Candidates
Lesson 4 – Internal Recruitment: Definition, Methods & Process
Lesson 5 – External Recruitment: Advantages, Disadvantages & Methods
Lesson 6 – Common Staffing Selection Methods: Definitions, Interview Types, Pros & Cons
Lesson 7 – Outsourcing Human Resources: Pros & Cons
Lesson 8 – Abiding by HRM Laws Regarding Recruitment & Selection
Lesson 9 – Work Authorization: Laws & Regulations for Non-US Citizens
Lesson 10 – Role of HR in Pre- & Post-Offer Activities

Ch 11. Compensation Systems, Benefits & Incentive Programs

Lesson 1 – Common Compensation Systems: Salary, Hourly, Contractor, Pay-For-Performance
Lesson 2 – Wage and Hour Laws: Overview of the Fair Labor Standards Act
Lesson 3 – Compensation Equity: Definition & Importance
Lesson 4 – Mandatory vs. Voluntary Benefits: Definition & Examples
Lesson 5 – Insurance & Flexible Benefits for Employees
Lesson 6 – Affordable Health Care Act: Description, Overview & Relevance to HR Management
Lesson 7 – Retirement Compensation Systems: 401(k) and Pensions
Lesson 8 – Incentive Compensation Plans: Merit Pay, Piece Rates, Commissions, Bonuses & Skills-Based
Lesson 9 – Organizational Incentive Programs: Profit Sharing, Gain Sharing, and Employee Stock Ownership
Lesson 10 – HR Compensation & Benefits: Definition & Policies
Lesson 11 – ERISA Law: Explanation & Importance
Lesson 12 – COBRA: Overview and Importance
Lesson 13 – Workers’ Compensation: Overview and Description
Lesson 14 – Long-Term & Short-Term Disability Insurance
Lesson 15 – How Organizations Promote Work-Life Balance: Definition and Common Practices

Ch 12. Role of HR in Employee Training & Development

Lesson 1 – Assessing Training Needs of an Organization
Lesson 2 – What Is Employee Training? – Benefits, Effects & Importance
Lesson 3 – Types of Employee Training Programs
Lesson 4 – New Hire Orientation: Importance of Training Design & Content
Lesson 5 – Methods for Training Employees: Mentoring, On-The-Job & Job Rotation
Lesson 6 – What Is Career Management and Development? – Definition and Purpose
Lesson 7 – Performance Management: Definition & Process
Lesson 8 – Role of HR in Succession Planning
Lesson 9 – Training Programs: Evaluation Techniques & Metrics

Ch 13. Performance Appraisal in Business Management

Lesson 1 – Performance Appraisals: Benefits and Challenges
Lesson 2 – Uses of Performance Appraisals: Administrative and Developmental
Lesson 3 – Importance of Reliability, Acceptability, Sensitivity & Practicality in Performance Appraisals
Lesson 4 – Types of Performance Appraisal: Trait, Behavioral & Results
Lesson 5 – Common Appraisal Methods 1: Critical Incident, Graphic Rating Scale & BARS
Lesson 6 – Common Appraisal Methods 2: Narratives, Forced Choice & Forced Distribution
Lesson 7 – Performance Appraisal and 360 Feedback
Lesson 8 – What Is Management by Objective? – Defining the MBO Process
Lesson 9 – Job Dissatisfaction: Causes, Reasons and Employee Responses

Ch 14. Employee Relations & Recognition Programs

Lesson 1 – What Is Employee Relations? – Definition & Concept
Lesson 2 – Role of HR in Meeting the Needs of Employees
Lesson 3 – How to Empower Employees & Improve Employee Performance
Lesson 4 – Employee Motivation Programs: Incentives and Reward Systems
Lesson 5 – Reward Systems & Employee Behavior: Intrinsic & Extrinsic Rewards
Lesson 6 – Financial Rewards for Employees: Definition & Types
Lesson 7 – The Fundamentals of Employee Recognition Programs
Lesson 8 – Types of Reward & Recognition Programs
Lesson 9 – Strategies for Successful Employee Recognition Programs
Lesson 10 – Benefits of Employee Recognition Programs
Lesson 11 – Avoiding Common Pitfalls of Employee Recognition Programs

Ch 15. Employee Feedback

Lesson 1 – Employee Feedback Methods: Surveys & Questions
Lesson 2 – Employee Surveys: Benefits & Examples
Lesson 3 – Employee Salary & Benefit Surveys: Uses & Importance
Lesson 4 – What Is an Exit Interview? – Definition & Examples

Ch 16. Overview of Employee Rights & Employment Law

Lesson 1 – Employee Rights: Employment-At-Will Doctrine & Exceptions
Lesson 2 – Equal Employment Opportunity: Title VII Law & Regulations
Lesson 3 – Equal Employment Opportunity: Title VII Requirements for Managers & Organizations
Lesson 4 – Equal Employment Opportunity: ADA Law & Regulations
Lesson 5 – Equal Employment Opportunity: ADEA Law & Regulations
Lesson 6 – Equal Employment Opportunity: PDA & Regulations
Lesson 7 – USERRA: Definition, Rights & Responsibilities
Lesson 8 – Tax Treatment of Health & Disability Insurance
Lesson 9 – The Worker Adjustment and Retraining Notification (WARN) Act
Lesson 10 – Labor Relations & Unions: NLRA, Taft-Hartley & the Civil Service Reform Act
Lesson 11 – Sexual Harassment and the Hostile Work Environment
Lesson 12 – Human Resource Management (HRM): Laws & Regulations

Ch 17. Employee Behavior in the Workplace

Lesson 1 – Types of Workplace Harassment: Verbal, Nonverbal, Physical & Visual
Lesson 2 – Bullying in the Workplace
Lesson 3 – Abusive Conduct in the Workplace: Definition & Prevention
Lesson 4 – What Is Conflict Resolution in the Workplace? – Skills, Techniques & Methods
Lesson 5 – Absenteeism and Turnover in the Workplace: Definition & Effects
Lesson 6 – Employee and Workplace Grievances: Definition & Types
Lesson 7 – Harassment Complaint Procedure for Employees
Lesson 8 – Ensuring Privacy in the Harassment Complaint Process
Lesson 9 – Retaliation in the Workplace: Definition & Laws

Ch 18. Employee Discipline & Termination

Lesson 1 – Employee Discipline in the Workplace: Procedures & Principle
Lesson 2 – Written Warnings in the Workplace: Examples & Concept
Lesson 3 – Common Methods of Employee Discipline: ‘Hot Stove’ and Progressive Discipline
Lesson 4 – Terminating an Employee: Process & Best Practices
Lesson 5 – Types of Termination: Attrition, Layoffs, Resignation, Retirement & RIF
Lesson 6 – Types of Internal Organizational Change: Structural, Strategic, People, and Process
Lesson 7 – Organizational Downsizing: Definition, Strategies & Business Impacts

Ch 19. Employee Health, Safety & Security

Lesson 1 – Health and Safety Regulations: OSHA
Lesson 2 – What is HIPAA? – Definition, Requirements & Laws
Lesson 3 – Safe Working Conditions: Purpose & Concept
Lesson 4 – Health & Safety Regulations: Protection Requirements & Acceptable Risk
Lesson 5 – Employee Rights: Privacy & Safety
Lesson 6 – Workplace Violence: Trends and Impact on Human Resources
Lesson 7 – Injury & Crime Reporting in the Workplace
Lesson 8 – Risk Mitigation in Human Resources: Definition & Strategies
Lesson 9 – Deterring Business Crime: RICO, False Claims Act, & Sarbanes-Oxley Act
Lesson 10 – Computer Security & Threat Prevention for Individuals & Organizations